2011 Customer Satisfaction Survey
Diamond Chain wants your feedback so that we can further improve our service to you. Your input is extremely valuable and we thank you in advance for taking the time to respond.
Joe Frossard
Director of Quality
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Company:
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Poor
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Excellent
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1.
Do chains from Diamond consistently meet your quality requirements?
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2.
Do chains from Diamond consistently meet your performance requirements?
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3.
How do you feel about Diamond's on-time delivery?
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4.
Diamond's response times to RFQ's (requests for quotes) is?
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5.
Please rate our CSR's (Customer Service Reps) with respect to their ability to help you.
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6.
Do we enter your orders accurately?
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7.
Does the time we take to acknowledge your orders meet your requirements?
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8.
Please rate us on your overall experience with Diamond Chain.
Is there anything we can improve to make doing business with us better for you?
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