NEED A DISTRIBUTOR?
2010 Customer Satisfaction Survey
Diamond Chain wants your feedback so that we can further improve our service to you. Your input is extremely valuable and we thank you in advance for taking the time to respond.
Joe Frossard
Director of Quality
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E-mail:
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Company:
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Name:
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Title:
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1. Which of the following best describes the roller chain application(s) you use? (Mark all that apply)
Packaging
Food & Beverage
Printing & Binding
Wood/Pulp/Paper
Material Handling
Transportation (aircraft/automotive)
Military
Oil & Gas
Agricultural
Construction
Can Decorating
Power Sports
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2. Please rank from 1 to 5 (with 1 being most important) the following items:
On-time Delivery
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1
2
3
4
5
Quality
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1
2
3
4
5
Lead Time
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1
2
3
4
5
Price
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1
2
3
4
5
Performance
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1
2
3
4
5
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3. During normal planning situations, please rank the following from 1 to 5:
Same Day Delivery
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1
2
3
4
5
Next Day Delivery
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1
2
3
4
5
Delivery Within Five Working Days
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1
2
3
4
5
Delivery Within Ten Working Days
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1
2
3
4
5
Delivery Within Three to Four Weeks
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1
2
3
4
5
Other
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1
2
3
4
5
Very
Poor
Poor
Accept-
able
Very
Good
Excellent
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4.
Do chains from Diamond consistently meet your quality requirements?
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5.
Do chains from Diamond consistently meet your performance requirements?
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6.
How do you feel about Diamond's on-time delivery?
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7.
Diamond's response times to RFQ's (requests for quotes) is?
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8.
Please rate our CSR's (Customer Service Reps) with respect to their ability to help you.
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9.
Do we enter your orders accurately?
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10.
Does the time we take to acknowledge your orders meet your requirements?
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11.
Please rate us on your overall experience with Diamond Chain.
Is there anything we can improve to make doing business with us better for you?
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